![Configuring the customer portal | Jira Service Management Data Center and Server 5.13 | Atlassian Documentation Configuring the customer portal | Jira Service Management Data Center and Server 5.13 | Atlassian Documentation](https://confluence.atlassian.com/servicemanagementserver/files/939926277/968670081/1/1554378452420/visit_customer_portal.png)
Configuring the customer portal | Jira Service Management Data Center and Server 5.13 | Atlassian Documentation
![Jira Service Management tickets creating empty ticket description or comment | Jira | Atlassian Documentation Jira Service Management tickets creating empty ticket description or comment | Jira | Atlassian Documentation](https://confluence.atlassian.com/jirakb/files/1229035409/1224641202/1/1680706905526/Screenshot+2023-04-05+at+7.54.48+AM.png)
Jira Service Management tickets creating empty ticket description or comment | Jira | Atlassian Documentation
![The JSM Mail channel creates new tickets instead of adding comments to existing tickets | Jira | Atlassian Documentation The JSM Mail channel creates new tickets instead of adding comments to existing tickets | Jira | Atlassian Documentation](https://confluence.atlassian.com/jirakb/files/1142248285/1142445832/1/1657207333313/Screenshot+2022-07-07+at+8.51.20+PM.png)
The JSM Mail channel creates new tickets instead of adding comments to existing tickets | Jira | Atlassian Documentation
![Customizing email content | Administering Jira applications Data Center and Server 9.13 | Atlassian Documentation Customizing email content | Administering Jira applications Data Center and Server 9.13 | Atlassian Documentation](https://confluence.atlassian.com/adminjiraserver/files/938847640/1027142307/1/1606141696214/emails_ann.png)
Customizing email content | Administering Jira applications Data Center and Server 9.13 | Atlassian Documentation
![The Jira (or Service Management) mail handler added a comment to an existing ticket instead of creating a new ticket from an email | Jira | Atlassian Documentation The Jira (or Service Management) mail handler added a comment to an existing ticket instead of creating a new ticket from an email | Jira | Atlassian Documentation](https://confluence.atlassian.com/jirakb/files/1115156264/1115156260/1/1649860295667/KB_article4.png)